Refund policy

REFUND & EXCHANGE POLICY

At Tangible, we want your shopping experience to be clear and transparent. Please read the quick summary below before raising a refund or exchange request.

Quick Summary

You may be eligible for a refund or exchange based on the chart below, provided that:

• Your request is raised within 7 days of delivery
• The product is unused, unworn, unwashed, and returned with tags, original packaging, and seal tag intact

Please refer to the table below for situation-wise eligibility.

Situation	Refund	Exchange	Details
Size / fit issue	No ❌	Yes ✅	One-time size exchange allowed within the same product only. No colour or style changes.
Requested exchange size is offered by us, but is out of stock in the same product	No ❌	Yes ✅	The customer may choose another product of the same value in the requested exchange size OR If the selected product is of a higher value, the difference must be paid by the customer.
Requested exchange size is not offered by us	Yes ✅	No ❌	If the exchange size required by the customer is not available in our size range, a refund may be initiated, subject to approval and quality check.
Damaged item received	Yes ✅	Yes ✅	Subject to verification. Unboxing / package opening video required.
Defective item received	Yes ✅	Yes ✅	Subject to verification. Unboxing / package opening video required.
Wrong item received	Yes ✅	Yes ✅	Subject to verification. Unboxing / package opening video required.

Important: Please do not send the product back without raising a request through our Return / Exchange request tab and receiving approval first. Returns, refunds, or exchanges sent without prior approval will not be accepted.

────────────────────────────────────────────
1) ELIGIBILITY
To be eligible for a return or exchange:
• The item must be in the same condition you received it: unworn, unused, with tags, its original packaging and seal tag intact.
• You must have the receipt or proof of purchase.

────────────────────────────────────────────
2) HOW TO START A RETURN / EXCHANGE

To initiate a return or exchange, please raise your request through our Return / Exchange tab or click here.

Important:
• Return/exchange requests must be approved first.
• Items sent back without a prior request will not be accepted.

Once approved:
• We will arrange a reverse pick-up from your address and share the pick-up instructions.

If reverse pick-up is not available for your pincode (unserviceable):
• You will need to self-ship the item to our return address.
• The return shipping cost will be borne by the customer.
• We will share the shipping instructions by email.

────────────────────────────────────────────

3) REFUND
Refunds are available ONLY in cases where the product is confirmed to be defective, damaged, or incorrect.

• We will notify you once we’ve received and inspected the returned item.
• If approved, you will be refunded to your original payment method within 7 business days after approval.
• Banks/payment providers may take additional time to process and reflect the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@tangible.co.in.

────────────────────────────────────────────

4) EXCHANGE
We accept exchanges for size changes within 7 days of delivery.

• Exchanges are available only for size changes (no style/color change).
• Size exchange is allowed only ONE TIME per order/item.
• Size exchanges are subject to stock availability.
• The product must meet the eligibility conditions (unused, tags intact, original packaging).
• For size related issues, ONLY EXCHANGE is possible. Refunds are not available for size-related issues.
• For approved size exchanges, reverse pick-up and re-shipping will be arranged by us at no extra cost to you (subject to serviceability).

────────────────────────────────────────────
5) DAMAGED / DEFECTIVE / WRONG ITEM RECEIVED
Please inspect your order immediately upon delivery.

If your item is damaged, defective, or you received the wrong item:
• You are eligible for a replacement (exchange) OR a return/refund, depending on the case and stock availability.
• Please raise your request through our Return / Exchange request tab.

IMPORTANT: PACKAGE OPENING VIDEO REQUIRED FOR DAMAGE CLAIMS
For any damaged/defective item claims, we require a recorded package opening video to verify the issue:
• The video must be clear, continuous, and uncut.
• It should show the sealed package from all sides, the shipping label, and the product being opened and removed.

Without an unboxing video, we may be unable to approve damage/defect claims.

────────────────────────────────────────────
6) NON-RETURNABLE ITEMS
We do not accept returns or exchanges for:
• Gift cards
• Items marked as “Final Sale” / sale items (if applicable)
• Any item that is worn, washed, altered, or missing tags/packaging

If you’re unsure whether your item is eligible, please email us before requesting a return/exchange.

────────────────────────────────────────────

7) CONTACT

For any other queries or assistance, please contact us at:
• Email: info@tangible.co.in
• WhatsApp: +91 7021941577