Refund policy

REFUND & EXCHANGE POLICY

At Tangible, we want the options for a refund or exchange to be clear before you submit a request.

Exchange means sending an eligible item back and receiving another size or product. Return for a refund means sending an eligible damaged, defective or incorrect item back and requesting your money back, subject to approval and inspection. A size or fit issue qualifies for an exchange, not a refund.

Quick Summary

You may be eligible for a refund or exchange under the chart below if:

You submit your request within 7 days of delivery.
The item remains unused, unworn and unwashed, with its original tags, seal tag and packaging intact.

Each request is reviewed after the item is returned and inspected.

Situation	Refund	Exchange	Details
Size / fit issue	No ❌	Yes ✅	One exchange per item. Choose another size of the same product or another in-stock product of equal or higher value. Pay the difference for a higher-priced product.
Requested size is offered but out of stock in the same product	No ❌	Yes ✅	Choose another in-stock product in the required size of equal value, or a higher-priced product by paying the difference, subject to approval.
Damaged item received	Yes ✅	Yes ✅	Subject to verification. Upload a close-up photo and a continuous, uncut unboxing video.
Defective item received	Yes ✅	Yes ✅	Subject to verification. Upload a close-up photo and a continuous, uncut unboxing video.
Wrong item received	Yes ✅	Yes ✅	Subject to verification. Upload a photo of the complete item received and a clear photo of its product or brand label.

COD handling charge: Any COD handling charge paid with an order is separate from the product price. It is not refunded when an item is refunded and is not counted toward the value of an exchange or any price difference for a replacement product.

Important: Submit a request through our Exchange / Refund Request portal and wait for approval before sending an item back. We cannot accept an item sent without prior approval.

Tip: Unhook the button to try on a shirt without cutting its seal tag. Cutting the seal tag can make the item ineligible.

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1) ELIGIBILITY
To be eligible for a return or exchange:
• Submit the request within 7 days of delivery.
• Keep the item unused, unworn and unwashed, with all tags, the seal tag and original packaging intact.
• Keep your receipt or other proof of purchase.

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2) HOW TO REQUEST AN EXCHANGE OR REFUND

Open our Exchange / Refund Request portal, enter the phone number used for the order, and select the order and item. Choose Exchange to request another product, or Return to request a refund for an eligible damaged, defective or incorrect item. Select the reason and provide the evidence requested on screen.

Important:
• Submit the request within 7 days of delivery and wait for approval.
• Do not send the item back before receiving return instructions.

Once your return or exchange request is approved, we will arrange reverse pickup where available and share the instructions. If pickup is unavailable for your pincode, we will provide the return address and self-shipping instructions by email. You will pay the self-shipping cost.

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3) REFUND
Refunds are available only for an eligible item confirmed to be damaged, defective or incorrect. Size or fit issues do not qualify for a refund.

• We will notify you after the returned item is received and inspected.
• If approved, we will initiate the refund within 7 business days of approval. Prepaid orders are refunded to the original payment method. If that method cannot receive a refund, including for a COD order, we will contact you to arrange an appropriate refund method.
• Any COD handling charge is non-refundable and will be excluded from the refund amount.
• Your bank or payment provider may take additional time to display the credit.

If more than 15 business days have passed since refund approval and you have not received it, contact us at info@tangible.co.in.

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4) EXCHANGE
We accept size exchange requests within 7 days of delivery.

• For a size or fit issue, an exchange is allowed once per item. You may choose another size of the same product or another in-stock product of equal or higher value, subject to approval and stock availability.
• If the new product costs more, you pay the price difference. We do not offer a lower-priced product under this exchange option.
• Any COD handling charge is excluded from the exchange value and does not reduce the difference payable for a higher-priced replacement product.
• Size or fit issues do not qualify for a refund.
• The item must meet the eligibility conditions above and pass inspection.
• For an approved size or fit exchange, we arrange reverse pickup and reshipping at no extra cost where courier service is available. If pickup is unavailable, you pay to self-ship the original item.

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5) DAMAGED / DEFECTIVE / WRONG ITEM RECEIVED
Inspect your order when it arrives and submit any claim within 7 days of delivery.

If the item is damaged, defective or incorrect, you may request an exchange or refund, subject to verification and stock availability for a replacement. Use the Exchange / Refund Request portal.

Evidence requested by the portal:
• Damaged or defective item: a clear close-up photo of the problem and a continuous, uncut video showing the sealed parcel, shipping label, opening and item being removed.
• Wrong item: a photo of the complete item received and a clear photo of its product or brand label.
• Other issue: explain the issue and upload the photo and video requested by the portal. Selecting “Other” does not automatically make an item eligible for a refund or exchange.

If required evidence is missing, the portal may not allow submission or we may be unable to approve the claim.

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6) NON-RETURNABLE ITEMS
We do not accept routine returns or exchanges for:
• Gift cards.
• Items identified before purchase as Final Sale or as non-returnable under the applicable sale terms.
• Items showing extended wear, staining, odour, alteration, washing, or missing tags, seal tag or packaging.

We will still review a report that an item arrived damaged, defective or incorrect. If you are unsure whether an item is eligible, contact us before submitting the request.

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7) CONTACT
For assistance, email info@tangible.co.in or WhatsApp +91 7021941577.